Ulta has swiftly responded to the allegations with a firm DENIAL. The retailer says that old, used makeup has NEVER been sold by its stores. Employees, however, tell a different story. “They would resell EVERYTHING. (makeup, hair care, skincare, fragrance, hair tools, etc.),” she continued in her thread. You can clearly see the stick on the right side looks used, with foundation covering its rim. “Managers would get pissed if they saw items in the damage bin that looked resellable,” she tweeted next. “I immediately cut her off and said ‘What about lipsticks? And foundation?’ They’re reselling everything that they can clean up and make ’new’ again.” Fatina blocked out the user’s name to protect their identity. “I literally had to check myself because I found myself ‘seeing’ if it could be sold knowing it was used. I damage out anything that has been used even if one time. Unfortunately even when we damage it out at the cash wrap it still has to go through management who actually does the damaging and they will literally put it back on the shelf. I hate it! It’s inconsiderate/selfish.” “At the stores in the [omitted] area, we were all trained to repackage and resale any and all returned makeup or damaged makeup in the store,” she wrote. “So if a eyeshadow palette came through that was obviously used (crumbled, swatched, etc…) we have a heat gun we were required to melt it down with to look ’normal’ again, let it sit over night, and then repackage it.” “They have the clear stuff that you take off the packages in the store. So you wrap the package and use the heat gun to melt the plastic down this way it doesn’t look like it wasn’t ever opened.” And about the lipsticks? “…we have alcohol wipes you wipe the applicator down with, then repackage and reseal.” “Watching customers [buy] stuff we knew was used and these people have who knows what diseases or are sick potentially and putting it on their face. It’s really nauseating.” This account was posted to Reddit one year ago. “I’m not sure what was done after, if they were tossed in our back dumpster or if they were sent back to corporate. If the returned item wasn’t too ‘messy’ or obviously used/half empty, we were encouraged to put them back on the shelf. Yes, this means mascaras, eyeliners, even lipsticks at times.” Wow. This story was also shared one year prior.
title: “Ulta Responds To Claims It Resells Used Makeup” ShowToc: true date: “2024-10-23” author: “Rafael Prach”
Ulta has swiftly responded to the allegations with a firm DENIAL. The retailer says that old, used makeup has NEVER been sold by its stores. Employees, however, tell a different story. “They would resell EVERYTHING. (makeup, hair care, skincare, fragrance, hair tools, etc.),” she continued in her thread. You can clearly see the stick on the right side looks used, with foundation covering its rim. “Managers would get pissed if they saw items in the damage bin that looked resellable,” she tweeted next. “I immediately cut her off and said ‘What about lipsticks? And foundation?’ They’re reselling everything that they can clean up and make ’new’ again.” Fatina blocked out the user’s name to protect their identity. “I literally had to check myself because I found myself ‘seeing’ if it could be sold knowing it was used. I damage out anything that has been used even if one time. Unfortunately even when we damage it out at the cash wrap it still has to go through management who actually does the damaging and they will literally put it back on the shelf. I hate it! It’s inconsiderate/selfish.” “At the stores in the [omitted] area, we were all trained to repackage and resale any and all returned makeup or damaged makeup in the store,” she wrote. “So if a eyeshadow palette came through that was obviously used (crumbled, swatched, etc…) we have a heat gun we were required to melt it down with to look ’normal’ again, let it sit over night, and then repackage it.” “They have the clear stuff that you take off the packages in the store. So you wrap the package and use the heat gun to melt the plastic down this way it doesn’t look like it wasn’t ever opened.” And about the lipsticks? “…we have alcohol wipes you wipe the applicator down with, then repackage and reseal.” “Watching customers [buy] stuff we knew was used and these people have who knows what diseases or are sick potentially and putting it on their face. It’s really nauseating.” This account was posted to Reddit one year ago. “I’m not sure what was done after, if they were tossed in our back dumpster or if they were sent back to corporate. If the returned item wasn’t too ‘messy’ or obviously used/half empty, we were encouraged to put them back on the shelf. Yes, this means mascaras, eyeliners, even lipsticks at times.” Wow. This story was also shared one year prior.
